This privacy policy sets out how Santorini Mystique Garden uses and protects any information that you give Santorini Mystique Garden when you use this website. Santorini Mystique Garden is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from 1/7/2018. Our privacy policy is in compliance with the General Data Protection Regulation EU 2016/679 as well as with the National Data Protection legislation.
WHAT WE COLLECT
When you directly register to make a reservation or use our services and upon your check-in, in our hotel, we may ask you to provide certain personal information including Data related to your ID (name and surname - nationality - date/place of birth - customer number in case of loyalty program - communication language), Information/ Data related to your stay (duration of stay/information on consumption of goods and/or services/departure information), Information / Data related to your preferences/desires (special desires for food, allergies and/or other health data), Image data (photos/video shootings), Contact details (contact address - postal address - email address - mobile phone number) and Information/ Data regarding payment method (EC cards, credit cards, debit cards).
WHAT WE DO WITH THE INFORMATION WE GATHER
We process your personal data in accordance with the EU Regulations for one or more of the following reasons:
1. For the performance of a contract: In order to carry out our obligations with respect to any contractual agreements between us (reservation of a room or other premises and provision of relevant services, the supply of additional services, mediation/support for the use of means of transport, planning and organizing events, charging for services and consumptions and payment processing, etc)
2. In order to serve our and third party legitimate business interests. For example: in order to operate CCTV systems in order to prevent illegal actions and to protect you and our staff and our property, in order to offer similar/related services, for your best service at a future booking / stay at the hotel, to send updates in the form of emails / sms / newsletter/letters to inform you about programs/promotions/discounts and/or other promotional actions of the hotel, calling or sending messages/forms within the Customer Satisfaction Survey, etc.
3. In order to comply with a legal obligation.
4. If you have given us your valid consent for the processing. .
HOW WE SHARE YOUR DATA
In order for us to perform our contractual and legal obligations, your personal data may be provided to various service providers and suppliers (for example outsourcing services companies, card payment companies, and travel agencies). Those service providers and suppliers are bound by Data Processing Agreements, and they are obliged to safeguard confidentiality and data protection according to the data protection regulation.
DATA RETENTION
Your Personal Data will be processed and stored for the duration of our relationship with you, and as long as it is necessary in order to fulfill our contractual and legal obligations. If the data collection was based on your consent it may be deleted at any time upon the withdrawal of your consent. Your data may be also deleted in one of the following cases: when it is no longer necessary for the purposes collected when the deletion is necessary in order to comply with our legal obligations, and upon your request, provided there are no overriding legal grounds requiring to maintain it.
SECURITY - DATA PROTECTION RIGHTS
Your Personal Data is retained and processed solely for the purposes declared and to the extent necessary for its fulfillment. They will be adhered to for the time necessary to serve the above purposes. According to the General Data Protection Regulation 679/2016 / EU, you have the following rights in terms of your personal data: · The right to ask for information and request access to your Personal Data, · The right to have your Personal Data corrected or erased, · The right to limit the processing of your Personal Data, · The right to object to the processing of your Personal Data including objection to automated decision-making and profiling · The right to data portability · The right to withdraw your consent (any withdrawal of consent shall not affect the lawfulness of processing based on consent before it was withdrawn by you). · The right to file a complaint to the Personal Data Protection Authority. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, you agree to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]. You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Kamari, 847 00, Santorini, Cyclades, Greece. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
CHANGES TO THIS PRIVACY STATEMENT
We reserve the right to modify this Privacy Statement and related business practices at any time. You should check this page from time to time to ensure that you are happy with any changes.
CONTACT US
If you wish to withdraw your consent, exercise your rights, or if you have any general questions about the protection of your personal data, you can address your request by contacting with the Hotel's Marketing Department at the following email: [email protected].